If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

Symptom Checker

To check your symptoms and for general medical advice without the need for an appointment, calling 111 or using the NHS 111 online website can give advice and signpost you to the right place.

Speak to a Pharmacist

Your pharmacy can advise you on minor illness without the need for an appointment. Please speak to a pharmacist first.

Please visit the NHS website to find your nearest pharmacy 

Complete the eConsult form (available Monday – Friday 07:00 – 17:30) and submit to the surgery, you may be advised to contact the surgery if urgent symptoms are identified.

The form we are using has changed and is one used by many GP practices. Please be aware that it will ask about your symptoms and then go through questions that may not apply to you but are important for the practitioners to assess the problem. Please allow time to fill in the form and answer honestly and this will allow us to safely deal with your concern. We will be back in touch once we receive the form to offer an appointment if required or further advice or treatment by email or text as preferred.

Speak to our care navigators to request an appointment. You will be asked to explain a bit about your symptoms or concern. It is important you give the care navigator as much detail as you feel comfortable. The care navigators have undergone extensive training to enable them to choose the right clinician in the appropriate time frame to help with your problem based on the information you supply. They can then book an appointment for you directly over the phone.

The surgery is open between 08:00 and 18:30. The appointments line is open from 08:30 until 17:30. Outside of those times if you need to speak to us urgently you can call the enquiry line on 01488 71715

You must be 65 or over or in a clinical risk group to be eligible for the flu vaccination. Check your eligibility.

BOOK ONLINE USING SYSTMONLINE

Please do not book an appointment this way if you are unsure of your eligibility, call the surgery on 01488 71715

If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment or when checking in.

Between 18:30 and 08:15 Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

You can now access additional Primary Care Services in the evenings and at weekend.

Improved Access is a National initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and Saturdays, Sundays and Bank Holidays. This collaboration by practices will ensure all patients have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary – some being face-to-face, some on the phone – and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant . We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

Please Note: In order to be seen in an appointment in our “Improved Access” evening appointments at Ramsbury, Burbage or Marlborough and Pewsey, we will have to share your medical record with the Surgery that is seeing you for your appointment. Without your medical record, they may decline to see you as it could put your health at risk.

If you require a home visit please request one by telephoning reception on 01488 71715. Home visit requests should be made before 11:00

Home visits are reserved for patients who are unwell and housebound. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients in the surgery.

If you are unsure whether you need to see a doctor or nurse please ask reception for assistance.

If you are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.

Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or you can download it from the HMRC website.

You must give your employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if you’ve been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Taken sick leave for more than 7 days in a row? Request your sick/fit note here.