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Zero Tolerance Statement


As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.


We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.


Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.


In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.


Anyone patient who verbally abuses a member of practice staff will be sent a letter from the Practice Manager confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. The Police will be called in all cases of violence


The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.



Dr John Jones (m)

MB BS DRCOG 1984 London

Trained at Kings college London and Westminster medical school London. Started in Lambourn on the 1st February 1988. main areas of interest include medicines management and elderly care.

Dr Sarah Stallabrass (f)


Dr William Wallage

Dr Will Wallage. MBBS, PgC HBE, MRCGP. I trained at St.George’s, University of London. Qualified in 2007

Dr Rob Copas (m)

MBChB, MRCGP, BSc Birmingham

Dr Rita Hamilton (f)


Trained at Charing Cross and Westminster Medical School. Completed 1991, GP training Eastbourne. Special interests are family planning, women's health and GP training

Dr Naheed Mughal (f)
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