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How to make a complaint

 

Making a complaint

In the first instance we would always prefer that you approach us directly. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first. You can call the practice manager on 01488 674033 or e mail on louise.murray-clarke@nhs.net

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:

  • Within 12 months of the incident,
  • or within 12 months of you discovering that you have a problem.

State your case clearly giving as much detail as you can.

Send your written complaint to:

Louise Murray-Clarke

The Surgery, Bockhampton Road

Lambourn, RG17 8PS

 

If you have tried to resolve your complaint locally and are unhappy with the resolution you can contact the customer contact centre at NHS England through one of the following methods:

By post

NHS England

PO Box 16738

Redditch

B97 9PT

 

By telephone

0300 311 22 33

(Monday to Friday 8am to 6pm, excluding English Bank Holidays

 

E Mail: england.contactus@nhs.net

  

You also have the right to approach the

Ombudsman. The contact details are:

  

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel:   0345 0154033

Website: www.ombudsman.org.uk

Complaining on behalf of someone else

If you wish to make a complaint on behalf of someone else you will need a separate
complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this.  



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